KROMA® Makeup is committed in bringing you exceptional quality and unparalleled customer service. If for some reason you’re not completely satisfied with a product, return it for a store credit or an exchange. Due to our custom blending capabilities, we can adjust your product to your liking when applicable.
Time limit on returns: Products must be returned within 14 days of receiving your order to receive a store credit or an exchange. All approved returns are issued as KROMA® store credit only; we do not offer cash refunds to the original payment method.
Returning free products/gift with purchase: You may keep the free gift with purchase or samples that you received, as part of your order.
Payment credit In the case of shipping damages, please contact the carrier or KROMA®.
Returning your kromamakeup.com Order
Return shipping: Your first return per customer is free — KROMA® covers the cost, so there is no out-of-pocket return-shipping expense to you. Subsequent returns from the same customer are the customer’s responsibility. If the product is defective or mis-shipped by KROMA®, original shipping charges paid during your order will be store-credited regardless of return count.
Returning your kromamakeup.com Order by Mail Mail your return using a traceable ground shipping method (we recommend U.S. Postal Service insured mail) to: KROMA® Makeup – Returns, 6231 PGA Blvd, Suite #104 #2032, Palm Beach Gardens FL 33418
RETURN PRODUCTS TO KROMA® BY GROUND-ONLY SHIPPING METHODS
Returns processing time: Once KROMA® receives your returned item, please allow up to 7 days for your store credit to be issued to your KROMA® account.
Returned Check Policy: A service fee will be added for any check returned unpaid by the bank. In accordance with State law, NSF Checks may be submitted to your bank electronically. A 10-day waiting period is required for store credit on personal checks.
Coupon Rewards Certificates: We are unable to return the coupon code you used for your purchase
Exchanges Customers are responsible for paying any additional difference in price and sales tax for exchanges of greater value. A store credit will be issued for the difference in price and tax for exchanges of lesser value without a receipt.