Last Updated: December 5, 2025
By providing your phone number to KROMA Makeup, you consent to receive SMS text messages from us for customer support purposes related to your orders and inquiries. These terms explain how we use SMS messaging and your rights as a subscriber.
1. Types of Messages
You may receive SMS messages from KROMA Makeup for the following purposes:
- Responses to customer-initiated inquiries about products, orders, or services
- Order status updates when requested
- Customer support and assistance
- Appointment confirmations (if applicable)
We do not send promotional or marketing messages via SMS.
2. Message Frequency
Message frequency varies based on your inquiries and customer support needs. We only respond to messages you send us. You will not receive unsolicited marketing messages from KROMA Makeup.
3. Message & Data Rates
Message and data rates may apply based on your mobile carrier’s plan. Standard text messaging charges from your wireless carrier will apply. Please contact your mobile carrier for details about your specific plan.
4. Opt-In Consent
By providing your phone number through our website, checkout process, or by texting our business number, you consent to receive SMS messages from KROMA Makeup for customer service purposes.
When you first opt in to receive messages, you will receive a confirmation message:
“You have successfully been subscribed to messages from KROMA Makeup. Message frequency varies based on your inquiries. Message & Data Rates may apply. Reply HELP for help. Reply STOP to unsubscribe.”
5. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message from KROMA Makeup. You will receive a confirmation message:
“You have now been opted out and will receive no further messages from KROMA Makeup. Reply START to resubscribe.”
After opting out, you will no longer receive SMS messages from us unless you re-subscribe by replying START or by providing your phone number again through our website.
6. Help & Support
For assistance with SMS messaging, reply HELP to any message from KROMA Makeup. You will receive:
“For additional information, please call KROMA Makeup at (407) 622-1086 or email info@kromamakeup.com. To opt-out, reply STOP.”
You can also contact us directly:
- Phone: (407) 622-1086
- Email: info@kromamakeup.com
- Mail: Telia LLC, 6231 PGA Blvd. Suite 104 #2032, Palm Beach Gardens, FL 33418
7. Privacy & Data Protection
Your phone number and SMS communications are subject to our Privacy Policy. We are committed to protecting your personal information:
- We do not share your phone number with third parties for marketing or promotional purposes
- We do not sell your personal data
- All mobile information and consent data remain confidential
- SMS data is used solely for customer service purposes
For more information about how we protect your data, please see our complete Privacy Policy.
8. Supported Carriers
Our SMS messaging service is available to customers on all major U.S. carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and other participating carriers.
9. Technical Requirements
To receive SMS messages from KROMA Makeup, you need:
- A mobile device capable of sending and receiving SMS text messages
- An active mobile phone plan with SMS capabilities
- A U.S. phone number
10. Service Provider
Our business phone number is hosted by Nextiva, Inc., our communications provider. By texting our business number, you acknowledge that Nextiva provides the underlying messaging infrastructure.
11. Changes to These Terms
We reserve the right to modify these SMS Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our SMS services after changes are posted constitutes acceptance of the modified terms.
12. Questions or Concerns
If you have any questions about these SMS Terms & Conditions or our text messaging practices, please contact us:
KROMA Makeup
Telia LLC
6231 PGA Blvd. Suite 104 #2032
Palm Beach Gardens, FL 33418
Phone: (407) 622-1086
Email: info@kromamakeup.com
Website: www.kromamakeup.com
These SMS Terms & Conditions comply with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines for customer service messaging.